GS Paper - 3 (Economy)

The National Consumer Disputes Redressal Commission (NCDRC) will now have jurisdiction to entertain consumers’ complaints where the value of the goods or services exceeds Rs 2 crore as against the earlier limit of over Rs 10 crore, the government said.

According to the new rules

  1. The Centre has notified new rules to revise pecuniary jurisdiction for entertaining consumer complaints at district, state and national level commissions, a move aimed at fast disposal of cases.
  2. District commissions will have jurisdiction to entertain complaints up to Rs 50 lakh worth value of goods or services as against the earlier limit of up to Rs 1 crore.
  3. State commissions will now have jurisdictions for more than Rs 50 lakh and up to Rs 2 crore. Earlier, the limit for them was more than Rs 1 crore and up to Rs 10 crore.
  4. National commission shall have jurisdiction to entertain complaints where the value of the goods or services paid as consideration exceeds Rs 2 crore.
  5. The new rules have been framed under the Consumer Protection Act, 2019, which promulgates a three-tier quasi-judicial mechanism for redressal of consumer disputes namely district commissions, state commissions and national commission.
  6. The Consumer Protection Act, 2019, stipulates that every complaint shall be disposed of as expeditiously as possible.