The Central Board of Indirect Taxes and Customs (CBIC) on 15 June 2020 launched 'e-Office' in over 500 GST and customs offices that will help improve governance by automating the internal processes of handling files. The launch of the application marks a fundamental change in internal office procedures that are so far based on manual handling of files and paper movement. The CBIC expects e-Office would complement its many other (information technology) IT-led reforms that are directly aimed at enhancing the ease of doing business for the trade and industry.
  1. The e-Office application, developed by the National Informatics Centre (NIC), enables online file-related work, starting from receiving and marking dak, operating a file, preparing a draft letter, its approval and signature and dispatch of the signed letter.
  2. The launch of e-Office is one more measure taken by the CBIC in leveraging technology for providing a faceless, contactless and paperless indirect tax administration.
  3. E-Office aims to improve governance by automating the internal processes of handling files and taking decisions within the government.
  4. It would lead to speedier decision making, transparency, accountability, and positive impact on the environment by cutting down the use of paper and printing, the statement added.
  5. The e-Office would help avoid contact with physical files, thereby preventing possible transmission of coronavirus.
  6. It would ensure enhanced security as no file or document can be altered or destroyed or backdated. An in-built monitoring mechanism would identify where the files are held up enabling quick disposal and faster decision making.
  1. Central Board of Indirect Taxes and Customs (erstwhile Central Board of Excise & Customs) is a part of the Department of Revenue under the Ministry of Finance, Government of India. 
  2. It deals with the tasks of formulation of policy concerning levy and collection of Customs, Central Excise duties, Central Goods & Services Tax and IGST, prevention of smuggling and administration of matters relating to Customs, Central Excise, Central Goods & Services Tax, IGST and Narcotics to the extent under CBIC's purview. 
  3. The Board is the administrative authority for its subordinate organizations, including Custom Houses, Central Excise and Central GST Commissionerates and the Central Revenues Control Laboratory.