India's first AI-based banking chatbot
HDFC Bank announced the launch of an electronic virtual assistant (EVA), an artificial intelligence-driven chatbot, for customer services. Eva is India's first AI-based banking chatbot and can answer millions of customer queries across multiple channels instantly.
- Eva can assimilate knowledge from thousands of sources and provide answers in simple language in less than 0.4 seconds.
- Within the first few days of its launch, Eva has answered over 1 lakh queries from thousands of customers from 17 countries across the globe.
- With the launch of Eva, it said, bank's customers can get information on its products and services instantaneously and it also becomes smarter as it learns through its customer interactions.
- Eva would be able to handle real banking transactions as well, which would enable HDFC Bank to offer the true power of conversational banking to its customers.